Collection

All diamonds

Cuts

All about diamonds

All about diamonds

Friends Gem - GASSAN 121

Friends Gem - GASSAN 121

Craftsmanship

Craftsmanship

Brands & stores

Brands & stores

Partnerships

Partnerships

News & Events

News & Events

MyGASSAN Membership

Login

Stores

Frequently Asked Question GASSAN pre-owned

Looking for an answer? Our self-help section is the fastest way to get help. You'll find answers to many topics here, including the payment options available at GASSAN.

Contact us

Meest viewed

What payment methods does GASSAN accept?

What is your delivery time?

Can I order from abroad?

Find answers by subject

Shipping and delivery

What is your delivery time?

Are there any shipping costs?

Can I order from abroad?

Can my order be gift wrapped?

Is my purchase insured when shipped?

Pay

What payment methods does GASSAN accept?

I reside outside the EU. Can I reclaim the VAT?

Can I pay afterwards?

Return and refund

Can my order be returned?

How do I get my purchase amount back and when can I expect the amount?

Stores

I want to view a watch, is this possible?

Where can I find the pre-owned collection locations?

Is the product in stock and can I reserve it?

I would like to speak to someone by phone, is that possible?

Watch service

I want to sell or trade in my watch, how does the purchasing process work?

How do I know that the watch I am buying is authentic?

Do you offer warranty upon purchase?

Can I have my watch purchased elsewhere checked for authenticity with you?

I have purchased a pre-owned watch from you and want to make use of my warranty, how does this work?

More questions

Jewel service

Hard time figuring it out?

Contact online customer service

Contact:
Call us on +31 (0)20 622 5333

Maandag t/m zondag van 09:00 - 17:00 uur

Email

E-mail your question to online@gassan.com and we will contact you within two working days